On July 20th I dropped my rings off at the jeweler to get soldered together and have the diamond reset (when I first received the ring the diamond was loose. I took it in to get tightened and they tightened it down crooked. It's been driving me insane for the last 3 years!). I was told it would take two weeks to do the work and was given a promise date of Tuesday, August 2nd to pick up the rings.
Tuesday came and went and I never received a phone call letting me know that the rings were ready. Wednesday morning I decided I would give them a call to see if my rings were there waiting on me (my bare finger was starting to feel very lonely!). The sales representative I spoke with let me know that they were not in store yet, but there was a shipment coming in that morning and he was certain they would be in that shipment. He promised a return phone call letting me know either way.
He never called me back.
Thursday I once again picked up the phone and gave them a call. This time I was put on hold for over five minutes. When the employee came back on the line she let me know that they were trying to "locate" my rings. Something in the tone of her voice gave me the sinking feeling that my rings had been misplaced. I knew my gut that they were gone. When she finally returned to the line I was told that my rings were still at the shop and wouldn't be ready until Monday. Six days after my promise date. I was never given a reason for the delay nor an apology. They were supposedly shipping from the workshop to the store that evening, so I asked if she could have my rings expedited in order to have them in time to wear to an event Saturday night. She said "it wasn't really in her control" but she would make a phone call to see what she could do and would call me back.
She never called me back.
When my husband got home that evening I gave him the update on the ring situation. He decided that he would place a phone call to the store to see if he could get any answers. He spoke with the manager, and after a lengthy conversation the manager promised that he would have my rings expedited to the store and they would be there at 10:00am on Saturday morning. Perfect!
I had an appointment Saturday morning, so Steven stopped by at 10am sharp to pick up my rings. After a week and a half I was anxious to have my wedding rings back on my finger, and just in time for our event later that night. That anxiousness soon turned to disappointment, however, when Steven called me to tell me that my rings did not, in fact, make it to the store. They wouldn't be there until Tuesday. You could imagine my frustration at that moment.
To the manager's credit, he did do what he could in that moment to amend the situation. He loaned me a bridal set so I would have rings to wear until my set arrived. He also credited Steven a new wedding band. Those were two things he certainly didn't have to do, but he wanted to make things right. Still, I couldn't shake the feeling that something bad happened to my rings. I truly believe they were lost in the process, and I will never see them again.
I did what I could to forget about the situation for the time being. I hoped that when I put my rings back on my finger on Tuesday (an entire week late) that I would actually be putting on the same ring that Steven slid on my finger the night he proposed to me and not a replacement. I just wanted my rings back on my left hand!
Yesterday was the day. There was no excuse for my rings not to be ready, right? I didn't even put in a phone call to double check. I drove to the jeweler that morning ready to turn in the loaner set and have my rings back on my finger.
You didn't think the story was going to end there though, did you?
Nope. Just as you probably guessed, my rings weren't there. I was pretty fed up. The manager told me that a shipment would be by around lunchtime and my rings would be on it. Right...
So, that afternoon I once again drove to the jeweler expecting to finally have my rings back.
Unfortunately, that wasn't the case.
My rings were still "at the warehouse." I left once more with an empty promise that my rings will be there today. I'm not getting my hopes up. In my gut I still truly believe that my rings are lost. At this point, I just want the jewelry store to take responsibility for this mess. There is absolutely no excuse for the run around that I have been getting for the past week. None.
I debated whether I should share my experience or not, but at the end of the day I was wronged. I have been treated poorly by a company that doesn't seem to value their customers, at least they don't seem to value me as their customer, and I want others to be aware. I would hate for another bride to have this experience.
I hope this story ends today and my wedding rings are finally back on my fingers. My expectations, however, aren't very high. I'll be posting an update later today on Snapchat, so make sure you're following along.